North East Ceilings

1. Who We Are

North East Ceilings Scotland Ltd (“we”, “us”, “our”) is a ceiling installation company based in Scotland. We are the data controller for the personal information collected through this website.

2. What Personal Data We Collect

We collect the following information when you use our website:

Contact Form

Name
Email address
Phone number
Any information you include in your message

Cookies & Analytics

Our website uses cookies to:

Improve website performance
Understand how visitors use our site
Enable essential website functions

Analytics cookies (e.g., Google Analytics) may collect:

IP address
Device information
Pages visited
Time spent on the site

You can manage or disable cookies through your browser settings.

3. How We Use Your Information

We use your personal data to:

Respond to your enquiry
Provide quotes or information you request
Improve our website and services
Maintain security and performance

We do not use your data for marketing unless you explicitly opt in.

4. Legal Basis for Processing

We process your data under:

Legitimate interests — responding to your enquiry
Consent — for non-essential cookies
Legal obligation — where required for record-keeping or compliance

5. How Long We Keep Your Data

We keep enquiry information for up to 12 months, unless required longer for legal or operational reasons. Cookie data is retained according to the cookie type and provider.

We may share your data with:

Website hosting providers
Email service providers
Analytics providers (e.g., Google Analytics)

We do not sell or trade your personal information.

7. Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion
Object to processing
Restrict processing
Withdraw consent (for cookies)

To exercise your rights, contact us at: [email protected]

8. Cookies

When you visit our site, you will be asked to accept or decline non-essential cookies. Essential cookies will always run to ensure the website functions correctly.

You can change your cookie preferences at any time through your browser.

9. Security

We take reasonable steps to protect your data, including secure hosting, access controls, and encrypted communication where possible.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, contact us at: [email protected]